Frequently asked questions
Everything to know before your stay
Can’t find your answer? Call +91 73873 09013 or message us on WhatsApp.
Booking & stay
What are the check-in and check-out times?
Check-in is from 2:00 pm and check-out is by 11:00 am. Early check-in and late check-out are subject to availability — let us know your timings and we will try to help.
What ID do I need at check-in?
Every adult guest must show a valid government-issued photo ID, such as an Aadhaar card, passport, driving licence or voter ID. Foreign nationals need a passport with a valid Indian visa.
Is The Chronicles couple-friendly?
Yes. Couples are welcome, provided both guests are adults and carry valid government photo ID.
How do I get the best rate?
Book directly on our website booking engine or on WhatsApp. Booking direct gets you our best available rate and lets us note special requests straight away.
What is your cancellation policy?
The policy depends on the rate and season you book; it is shown clearly on the booking engine before you pay. For help, call us on +91 73873 09013.
Can I pay online for an existing booking?
Yes — use our secure online payment page, or ask the front desk for a payment link.
At the hotel
Is Wi-Fi free?
Yes, high-speed Wi-Fi is free throughout the hotel, including all rooms and the rooftop.
Is there a lift?
Yes, a lift serves every floor up to the rooftop restaurant.
Are pets allowed?
Sorry, pets are not allowed at the hotel.
Do you offer room service and laundry?
Yes. In-room dining is available from our kitchen, and laundry and ironing can be arranged on request.
Can you help with sightseeing and taxis?
Yes. Our front desk arranges cars for local sightseeing, day trips to Kumbhalgarh, Ranakpur and Chittorgarh, boat rides and tickets for the Dharohar show.
Families & groups
Are children welcome?
Yes, families are welcome. Let us know the ages of your children when booking so we can suggest the right room and bedding.
Can you host a small group or family function?
For group bookings, family get-togethers or small celebrations on the rooftop, email thechronicles@wsihotels.com or WhatsApp us with your dates and numbers.
Looking for distances, room rates or rooftop details? See the home page FAQs, our rooftop restaurant page and the Udaipur travel guide.